Visual Timesheets for MSPs
Justify every billable minute spent on remote client support and maintenance. When a client questions your invoice, send them a visual report.
The MSP Billing Justification Challenge
MSPs struggle to justify billable hours for remote support work. Clients question invoices without seeing proof of work, leading to:
- Invoice disputes over remote support hours
- Delayed payments while clients verify work (20+ days)
- Difficulty proving value of maintenance work
- Back-and-forth emails explaining billable time
- Clients questioning "what did you actually do?"
- Revenue loss from disputed invoices
Real Impact: A typical MSP spends 15-20 hours per month defending invoices and explaining billable hours. With average payment delays of 20 days, this impacts cash flow significantly—especially for smaller MSPs.
How Visual Timesheets Secures Faster Invoice Approvals
Visual Timesheets provides visual proof of every billable minute spent on remote support. When clients see screenshots of actual work, invoices get approved faster and disputes disappear.
Justify Every Minute
Show clients exactly what your team worked on during billable hours. Visual proof eliminates questions before they're asked—no more "what did you do?"
Faster Approvals
Secure faster invoice approvals with visual reports. Clients see proof and approve invoices without delay—typically 15 days faster.
Game-Changer Reports
The Proof of Work PDF report is a game-changer. Attach it directly to invoices to eliminate back-and-forth completely.
Validate Work Hours
It's the simplest way to validate your team's work hours and secure faster invoice approvals for remote support work.
Before vs. After Visual Timesheets
| Metric | Before | After |
|---|---|---|
| Invoice Disputes | Frequent (10-15/month) | Rare (0-1/month) |
| Payment Cycle | 45-60 days | 15-30 days |
| Time Defending Invoices | 15-20 hours/month | 1-2 hours/month |
| Client Questions | "What did you do?" | No questions (visual proof) |
| Invoice Approval Rate | 70-80% first-time | 95%+ first-time |
| Annual Cost of Disputes | $30,000-$50,000 | $2,000-$5,000 |
Customer Success Story
"The Proof of Work PDF report is a game-changer. We attach it directly to our main client invoices. It has completely eliminated the back-and-forth we used to have over billable remote support hours."
Calculate Your ROI
Here's a real example of ROI for a typical MSP with 20 technicians:
Assumptions: 20 technicians, $50/hour average rate, 160 hours/month, 15 hours/month on disputes, $50/hour manager rate, 15-day payment delay, 3% adjustment rate.
Calculate Your Custom ROIKey Features for MSPs
Remote Support Proof
Capture screenshots during remote support sessions to show exactly what work was performed. Perfect for justifying billable hours.
Game-Changer Reports
Generate professional PDF reports with screenshot thumbnails. Attach directly to invoices for instant client approval.
Client-Specific Tracking
Organize screenshots and time logs by client and project. Generate client-specific reports for easy invoice attachment.
Faster Approvals
Invoices with visual proof get approved 15 days faster on average. Improve cash flow with faster payment cycles.
Privacy Controls
Automatic screenshot blurring protects sensitive client data while still providing proof of work activity.
Maintenance Work Proof
Prove the value of maintenance work with visual screenshots. Show clients exactly what proactive maintenance was performed.
Common Questions for MSPs
How does this work for remote support sessions?
Visual Timesheets automatically captures screenshots during tracked work time, including remote support sessions. When your technicians are working on a client project, screenshots are captured at configurable intervals, providing visual proof of the work performed. This is perfect for justifying billable hours spent on remote support.
Can we protect sensitive client data in screenshots?
Yes! Visual Timesheets includes automatic screenshot blurring to protect sensitive data (PII, passwords, confidential information). Screenshots still provide proof of work activity while protecting client privacy. You can configure blurring settings per project or client.
How do we prove the value of maintenance work?
Visual proof is perfect for maintenance work. Screenshots show exactly what maintenance tasks were performed—system updates, security patches, monitoring, etc. Clients can see the value of proactive maintenance, making it easier to justify billable hours.
How long does it take to generate reports?
Reports can be generated instantly. Simply select the date range, client, and project, then export to PDF. The report includes screenshot thumbnails and is ready to attach to invoices immediately. No manual work required.
Resources for MSPs
Ready to Eliminate Invoice Disputes?
Join Remote Support Partners and other leading MSPs who trust Visual Timesheets to justify every billable minute and secure faster invoice approvals.