Infographic
Anatomy of a Disputed Invoice
Every staffing agency, BPO, and MSP experiences invoice disputes. This infographic breaks down exactly what happens when a client questions your hours—and what it really costs.
The Problem
- •45+ days from invoice to payment when disputed
- •12+ hours of manager time investigating and responding
- •20%+ write-off is common to "meet in the middle"
- •Relationship damage affects future contracts
The Solution
- •Visual proof attached to every invoice
- •Instant verification with screenshot timesheets
- •90%+ reduction in billing disputes
- •Stronger relationships through transparency
Breaking Down the Costs
| Cost Category | Example | Impact |
|---|---|---|
| Revenue Loss (Write-off) | $15,000 invoice reduced to $12,000 | -$3,000 |
| Admin/Manager Time | 12 hours × $50/hr investigating, responding | -$600 |
| Cash Flow Impact | 45-day delay at 5% cost of capital | -$185 |
| Relationship Damage | Reduced trust, scrutiny on future invoices | Hard to quantify |
| TOTAL (Single Dispute) | $3,785+ |
Note: This is a single dispute. If you experience 5-10 disputes per month (common for agencies with 50+ contractors), your annual cost could exceed $200,000.
Scale It Up: Your Annual Impact
How many invoice disputes do you handle per month? Multiply by the single-dispute cost to see your annual exposure.
2 disputes/month
$90,840/year
5 disputes/month
$227,100/year
10 disputes/month
$454,200/year
Use our calculator to get your exact numbers.
Related Resources
Eliminate Disputes Before They Start
Visual Timesheets provides automatic proof of work that clients can verify. No more 45-day disputes—just transparent billing.